TIG International offers full support and maintenance options for the Asset Tracking Tool (ATT) software.
ATT Initial Purchase Guarantee
Free to all ATT customers:
- 90 day software warranty
- 90 day telephone and email support
- Manufacturer hardware warranty
ATT Maintenance
Optional ATT Maintenance Agreement includes:
- Software upgrades
- Unlimited upgrade support
- Software fixes
- Software updates
- Telephone support
- Email support
- TIG stores back-up copies of your configuration files
ATT Support
Optional ATT Support Agreement includes everything from the ATT Maintenance Agreement above and:
- Guaranteed response time
- Guaranteed resolution time
- Availability of TIG International resources during agreed business hours
- Optional after hours support
- Can be combined with other TIG Support Agreements